Delayed withdrawal

Complaint description

Withdrawal request pending for 5 days, longer than the advertised 24 hours. Submitted evidence of the pending status.

Desired resolution

Process the withdrawal and confirm receipt.

Resolution & TrustedPlayAlliance findings

Operator processed withdrawal after CasinoDeal contacted them. Full amount received.

Complaint timeline

1. 2026-06-15
   Complaint submitted

   The player submitted a structured complaint to TrustedPlayAlliance.

2. 2026-06-15
   Eligibility check

   TrustedPlayAlliance verified the player's protection eligibility and reviewed the evidence.

3. —
   Operator contacted

   TrustedPlayAlliance contacted the operator and shared the complaint details.

4. 9 days
   Resolved in Player's Favor

   Operator processed withdrawal after CasinoDeal contacted them. Full amount received.