What is Trusted Play Alliance?

Trusted Play Alliance helps players find trusted online casinos, sportsbooks, bingo, lottery & social casino sites with reviews, rewards and dispute support.

Is there a cost to file a complaint or use the mediation service?

No. Filing a public complaint and using our standard mediation service is free for players. TrustedPlayAlliance is funded through affiliate partnerships with recommended operators, which we disclose openly on every review and in our Affiliate Disclosure.

How are TrustedPlayAlliance operator ratings and safety scores calculated?

Our ratings combine weighted criteria — licensing, ownership transparency, withdrawal reliability, payment speed, terms fairness, customer support, responsible-gambling controls, security, player reputation, and complaint-resolution history. Each factor is scored from verified evidence and the operator's public complaint record. The full breakdown is published on our Review Methodology page.

Can an operator pay for a better rating or to have a complaint removed?

No. Operators cannot purchase a higher rating, a 'Recommended' badge, or the removal of a verified complaint. Sponsored placement is clearly labeled and never influences the safety score or safety status. Blacklisted operators remain blacklisted regardless of any commercial relationship.

How do TrustedPlayAlliance rewards work, and how do I qualify?

Rewards are exclusive offers — cash rewards, cashback, TPA Points, free-entry contests, and VIP upgrades — negotiated with recommended operators. To qualify you typically register with the operator using our tracked link, meet the stated deposit or activity requirement, and pass the operator's pending period. You can track each reward's status from Registered through Qualified to Issued on your Rewards dashboard.

Why is my reward still 'Pending' or 'Under Review'?

Rewards move through a verification lifecycle: Click Recorded, Registration Pending, Registration Confirmed, Qualification Pending, Qualified, Reward Approved, and Reward Issued. 'Pending' usually means we are waiting for the operator to confirm your registration or that you've met the qualification requirement (such as a minimum deposit or wagering threshold). Pending periods vary by operator and reward type.

Is online gambling legal in my country?

Gambling legality varies by country, state, and sometimes by game type, and it can change. TrustedPlayAlliance cannot provide legal advice. We publish country-specific legal notices and minimum-age information on our country pages, but you are responsible for confirming whether online gambling is legal in your jurisdiction before registering with any operator.

I have a gambling problem — where can I get help?

If gambling is causing harm, help is available. Visit our Responsible Gambling page for self-exclusion tools, deposit-limit guidance, and links to professional support organizations such as GamCare, Gamblers Anonymous, and national helplines. You can also request self-exclusion directly with any licensed operator.

Can anyone post reviews and complaints on TrustedPlayAlliance?

Reviews and complaints can be submitted by registered community members. Reviews marked 'Verified TrustedPlayAlliance Player Review' come from members we have confirmed have a real account with the operator. All submissions are moderated before publication, and false or abusive content is rejected.

What does the 'Blacklisted' safety status mean?

An operator is Blacklisted when we have documented evidence of unresolved player disputes, withheld withdrawals, license revocation, or misleading practices that represent an unacceptable risk to players. Blacklisted operators are not eligible for rewards or sponsored placement, and we recommend players avoid them.

Help Center

Frequently Asked Questions

Clear answers on how TrustedPlayAlliance reviews operators, mediates complaints, and runs the rewards program — so you always know what to expect.

TrustedPlayAlliance is an independent affiliate and player-support platform — we are not a regulator or a gambling operator. When you submit a complaint, our team reviews eligibility, requests any missing evidence, contacts the operator on your behalf, and works to mediate a resolution. We publish the outcome publicly when you approve it so other players benefit, but we cannot force an operator to pay and we do not provide legal advice.

Still have a question?

Our team is here to help with complaints, rewards, and anything else about TrustedPlayAlliance.