Trusted Play Alliance
Player Protection First
Dispute Support

Submit a casino complaint

Provide structured details and evidence. Our dispute team will review your eligibility, contact the operator, and work toward resolution. Complaints are kept private until a moderator approves them for public display.

Full dispute-support eligibility requires a tracked TrustedPlayAlliance registration. You can still submit a complaint without it, and our team will review your case.

Supporting evidence

Screenshots, emails, chat transcripts, bank statements, wallet transactions, KYC requests, withdrawal confirmations, terms and conditions, and bet slips can be uploaded after submission. All evidence is private — visible only to you, authorized TrustedPlayAlliance staff, and the assigned operator representative.

By submitting, you confirm the information is accurate to the best of your knowledge.