Get the TrustedPlayAlliance community behind you when problems arise
TrustedPlayAlliance provides player support, dispute mediation, operator escalation, and member protection services for qualifying members.
Reviews operator licensing and reputation
We verify licenses against issuing authorities and assess each operator's track record before recommending them.
Monitors payment complaints
We continuously track withdrawal delays and payment-refusal patterns across every listed operator.
Contacts operators on behalf of qualifying members
Our dispute team reaches out to operators to mediate unresolved player complaints.
Tracks unresolved disputes
Unresolved complaints stay public and count against the operator's rating and safety status.
Publishes operator warnings
We downgrade or blacklist operators with sustained problems or unverifiable licenses.
Maintains a public complaint history
Every approved complaint is published so players can see how operators handle disputes.
Who qualifies for full member dispute support?
- The player had a TrustedPlayAlliance account before or at the time of registration
- The operator click was tracked
- The registration was attributed to TrustedPlayAlliance
- The player followed the operator's legitimate verification requirements
- The player did not knowingly violate material operator terms
- The player provides accurate information and evidence
Administrators can make exceptions manually in cases where tracking was lost through no fault of the player.
Player protection status
Every member's protection status is displayed on their account:
What TrustedPlayAlliance is not
TrustedPlayAlliance is an affiliate comparison and player-support platform. We are not a gambling operator, regulator, law firm, insurer, or financial institution. We do not accept bets or deposits. Dispute assistance does not guarantee recovery of disputed funds. We provide player support, dispute mediation, operator escalation, and member protection services.