Public complaints & resolutions

Account was locked immediately after requesting a withdrawal. No explanation provided despite multiple emails.

Met what I understood to be the wagering requirement but the operator claims the requirement applies to deposit plus bonus. Balance is now locked.

Operator requested KYC documents three times despite submitting the same valid documents each time. Withdrawal remains refused.

Bet on a tennis match was settled as a loss despite my player winning per the official result.

Withdrawal request pending for 5 days, longer than the advertised 24 hours. Submitted evidence of the pending status.

Operator refuses all withdrawals and has stopped responding. License could not be verified.