Amount in dispute
USD 3,800
Country
Nigeria
Date submitted
2026-07-20
Time to resolution
Pending
Complaint description
Account was locked immediately after requesting a withdrawal. No explanation provided despite multiple emails.
Desired resolution
Unlock account and process withdrawal.
Complaint timeline
- 2026-07-20Complaint submitted
The player submitted a structured complaint to TrustedPlayAlliance.
- 2026-07-20Eligibility check
TrustedPlayAlliance verified the player's protection eligibility and reviewed the evidence.
- —Operator contacted
TrustedPlayAlliance contacted the operator and shared the complaint details.