Amount in dispute
USD 2,500
Country
Canada
Date submitted
2026-07-18
Time to resolution
Pending
Complaint description
Met what I understood to be the wagering requirement but the operator claims the requirement applies to deposit plus bonus. Balance is now locked.
Desired resolution
Release the balance for withdrawal.
Complaint timeline
- 2026-07-18Complaint submitted
The player submitted a structured complaint to TrustedPlayAlliance.
- 2026-07-18Eligibility check
TrustedPlayAlliance verified the player's protection eligibility and reviewed the evidence.
- —Operator contacted
TrustedPlayAlliance contacted the operator and shared the complaint details.