Bet settlement dispute

Complaint description

Bet on a tennis match was settled as a loss despite my player winning per the official result.

Desired resolution

Re-grade the bet as a win.

Resolution & TrustedPlayAlliance findings

Operator reviewed official results and re-graded the bet correctly.

Complaint timeline

1. 2026-06-28
   Complaint submitted

   The player submitted a structured complaint to TrustedPlayAlliance.

2. 2026-06-28
   Eligibility check

   TrustedPlayAlliance verified the player's protection eligibility and reviewed the evidence.

3. —
   Operator contacted

   TrustedPlayAlliance contacted the operator and shared the complaint details.

4. 4 days
   Resolved by Agreement

   Operator reviewed official results and re-graded the bet correctly.