Trusted Play Alliance
Player Protection First

Withdrawal refused

Against Meridian Lotto
Awaiting Operator Response
Amount in dispute
USD 1,200
Country
Brazil
Date submitted
2026-07-10
Time to resolution
Pending

Complaint description

Operator requested KYC documents three times despite submitting the same valid documents each time. Withdrawal remains refused.

Desired resolution

Approve the withdrawal with documents already provided.

Complaint timeline

  1. 2026-07-10
    Complaint submitted

    The player submitted a structured complaint to TrustedPlayAlliance.

  2. 2026-07-10
    Eligibility check

    TrustedPlayAlliance verified the player's protection eligibility and reviewed the evidence.

  3. —
    Operator contacted

    TrustedPlayAlliance contacted the operator and shared the complaint details.