Amount in dispute
USD 6,000
Country
Philippines
Date submitted
2026-05-02
Time to resolution
60+ days
Complaint description
Operator refuses all withdrawals and has stopped responding. License could not be verified.
Desired resolution
Recover disputed funds.
Resolution & TrustedPlayAlliance findings
Operator non-responsive. CasinoDeal issued blacklist warning.
Complaint timeline
- 2026-05-02Complaint submitted
The player submitted a structured complaint to TrustedPlayAlliance.
- 2026-05-02Eligibility check
TrustedPlayAlliance verified the player's protection eligibility and reviewed the evidence.
- —Operator contacted
TrustedPlayAlliance contacted the operator and shared the complaint details.